No. Your sensors operate completely independently. We have no access to your sensor data, and no information is transmitted to our servers or any third parties.
Our sensors feature password-protected configuration interfaces. Since they operate on your local network without cloud connectivity, your data never leaves your premises unless you explicitly configure data forwarding.
Check your spam/junk folder first. If you still don’t see it within 48 hours of order confirmation, please contact us with your order number.
Orders can be canceled or modified before shipping. Please contact us immediately if you need to make changes. Once shipped, standard return policies apply.
Yes, you’ll receive a tracking number via email once your order ships. The tracking information is also attached to your PayPal transaction for easy reference.
Please contact us. We’re committed to supporting our products long-term and can often provide repair options or replacement parts at reasonable cost.
Yes, all our sensors include a 12-month manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage from misuse, incorrect power supply, or physical damage.
Refunds are issued to your original payment method within 5-7 business days after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error.
We accept returns within 30 days of purchase. Products must be unused, in original packaging, and in resalable condition. Please contact us before returning any items to receive return authorization and instructions.
We provide email support for all customers. Response times are typically within 24 hours on business days.