General Questions
Q: What payment methods do you accept?
Our default payment method is PayPal. If you would like to pay by bank transfer, please contact us directly, and we will provide the necessary details.
Q: Can I get an invoice for my order?
A: Yes, we provide invoices for all orders. If you need an invoice, please contact us with your order details, and we’ll send it to you promptly.
Q: Do you ship internationally?
A: Yes, we offer international shipping.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1-2 business days. Shipping times vary based on the shipping location.
In the EU, delivery typically takes 1 to 2 weeks.
Product Questions
Q: Can your devices be customized?
A: Yes, some devices can be customized. Contact us to discuss your requirements and check feasibility.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the product is unused and in its original packaging.
Q: How are refunds processed?
A: Refunds are processed back to the original payment method once the returned product is received and inspected.
Technical Support
Q: What should I do if my device is not working as expected?
A: Please refer to the troubleshooting section of the user manual or contact our support team for assistance.
Order and Tracking
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. It will also be attached to the PayPal transaction for your convenience.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified before they are shipped. Please contact us as soon as possible if you need to make changes.
Troubleshooting
Q: What should I do if my device becomes inaccessible or resets its settings?
A: This issue is often caused by a poor power supply. Please try replacing the power supply with a high-quality one. If the problem persists, replace the cable. Avoid using cheap power supplies, as they may not provide stable or sufficient power.