FAQs

We accept PayPal for all online orders. For bank transfers or alternative payment methods, please contact us directly and we’ll provide the necessary details.

Yes, we provide detailed invoices for all orders. Invoices are automatically sent to your email after purchase. If you need a VAT invoice or have specific invoicing requirements, please contact us with your order details.

Yes, we ship worldwide. EU deliveries typically arrive within 3-7 business days, while international shipments may take 1-3 weeks depending on the destination and customs processing.

Orders are processed within 1-2 business days. You’ll receive a tracking number once your order ships. Standard EU delivery takes 3-7 business days; international deliveries vary by location.

Yes, we offer competitive pricing for bulk orders and corporate deployments. Please contact us with your requirements for a custom quote.

No additional software is required. Simply connect the sensor to your network, power it via USB, and access its web interface using any browser on your network. Configuration is done through the built-in web dashboard.

The device obtains an IP via DHCP by default. Check your router’s connected devices list or use a network scanning tool. Alternatively, you can configure a static IP through the device’s web interface.

Yes, you can deploy as many sensors as needed on your network. Each device has its own unique IP address and operates independently.

Yes, you’ll receive a tracking number via email once your order ships. The tracking information is also attached to your PayPal transaction for easy reference.

Orders can be canceled or modified before shipping. Please contact us immediately if you need to make changes. Once shipped, standard return policies apply.

Check your spam/junk folder first. If you still don’t see it within 48 hours of order confirmation, please contact us with your order number.

Our sensors feature password-protected configuration interfaces. Since they operate on your local network without cloud connectivity, your data never leaves your premises unless you explicitly configure data forwarding.

No. Your sensors operate completely independently. We have no access to your sensor data, and no information is transmitted to our servers or any third parties.

Our devices don’t have built-in PoE but are compatible with active PoE splitters that output 5V via USB. Ensure your splitter provides stable 5V power with a USB connector (Micro-USB or USB-C depending on model).

Yes! Our sensors integrate natively with Zabbix, PRTG Network Monitor, Home Assistant, and IFTTT. They also provide JSON and plain-text HTTP endpoints for custom integrations.

Our sensors operate independently on your local network without requiring cloud services or subscriptions. You maintain complete control over your data, with no privacy concerns or recurring fees.

Absolutely. We develop custom sensor solutions including modified hardware, custom firmware, and OEM partnerships. Contact us to discuss your specific requirements.

Our sensors are designed for long-term continuous operation. With proper power supply and installation, you can expect years of reliable service. The sensor components themselves are rated for extended use in their specified temperature ranges.

The IP Thermometer Basic features a waterproof probe suitable for outdoor temperature monitoring. The main device unit should be kept in a protected, dry location. For specific outdoor applications, please contact us to discuss the best solution.

We accept returns within 30 days of purchase. Products must be unused, in original packaging, and in resalable condition. Please contact us before returning any items to receive return authorization and instructions.

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error.

Yes, all our sensors include a 12-month manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage from misuse, incorrect power supply, or physical damage.

Please contact us. We’re committed to supporting our products long-term and can often provide repair options or replacement parts at reasonable cost.

First, consult the troubleshooting section in your user manual. Common issues are often power-related (see below). If problems persist, contact our support team with your order number and a description of the issue.

This typically indicates an unstable power supply. Try these steps: Replace your USB power adapter with a quality 5V/1A+ power supply Replace the USB cable with a shorter, higher-quality cable Avoid cheap or counterfeit power adapters If using a PoE splitter, ensure it provides stable 5V output

The IP Thermometer Basic and IP TH Sensor run stable firmware that’s been proven reliable across thousands of installations. These models do not support remote firmware updates. Remote firmware update capability will be available on our upcoming Pro and Max series devices, currently in development.

We provide email support for all customers. Response times are typically within 24 hours on business days.